This Privacy Policy describes how AC Business Services, operating the Rep Builder platform ("Rep Builder," "we," "us," or "our"), collects, uses, shares, and protects information in connection with our reputation management and review automation services ("Services"). By using Rep Builder's Services, you ("Client" or "you") agree to the practices described in this Policy.
1. Information We Collect
1.1 Information You Provide
When you sign up for or use Rep Builder's Services, we may collect:
•Business name, address, phone number, and email address
•Owner or authorized representative name and contact details
•Billing information (processed securely through third-party payment processors)
•Google Business Profile login credentials or OAuth access tokens
•Any other information you submit through our platform or during onboarding
1.2 Information Collected Automatically
When you or your customers interact with our Services, we may collect:
•Usage data including feature interactions, campaign performance, and automation logs
•Device and browser information, IP addresses, and access timestamps
•Communication logs generated by our AI-powered voice and messaging tools
•Review request delivery and response data
1.3 Third-Party Data
Our Services integrate with platforms including Google Business Profile, GoHighLevel (GHL), Jobber, and SMS/email delivery providers. Data received through these integrations is handled in accordance with this Policy and the applicable third-party terms of service.
2. How We Use Your Information
We use the information collected to:
•Deliver, operate, and improve the Rep Builder Services
•Send automated review requests to your customers on your behalf
•Generate and post AI-assisted responses to customer reviews
•Repost positive reviews to your social media channels
•Provide reporting, analytics, and campaign performance data
•Process billing and manage your subscription
•Communicate with you about your account, updates, and support
•Comply with legal obligations
We do not sell your information or your customers' information to third parties for marketing purposes.
3. Customer Data and Review Requests
When you provide us with your customers' contact information for the purpose of sending review requests, you represent and warrant that:
•You have the legal right and any required consent to share that contact information with us
•Your use of our Services complies with applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state laws
•You will not use our Services to contact individuals who have opted out of communications
We act as a service provider on your behalf when processing customer contact data for review request campaigns. We do not use your customers' contact information for any purpose other than delivering the services you have requested.
4. Sharing Your Information
We may share your information in the following limited circumstances:
4.1 Service Providers
We share information with trusted third-party vendors who help us operate our Services, including GoHighLevel (platform infrastructure), SMS and email delivery providers, and payment processors. These providers are contractually required to handle data securely and only as directed by us.
4.2 Legal Requirements
We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
5. Data Retention
We retain your account information and campaign data for as long as your account is active or as needed to provide you with Services. Upon termination of your account, we will delete or anonymize your data within a reasonable period, except where retention is required by law or for legitimate business purposes (such as billing records).
Customer contact data provided for review request campaigns is retained only as long as necessary to operate your active campaigns and is not used for any other purpose after campaign completion.
6. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These measures include encrypted data transmission, access controls, and secure hosting environments.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our Services at your own risk.
7. Google API and OAuth
Rep Builder's use of information received from Google APIs, including Google Business Profile, will adhere to Google's API Services User Data Policy, including the Limited Use requirements. We use Google OAuth tokens solely to manage your business reviews and profile information on your behalf and do not share this data with unauthorized third parties.
8. Your Rights and Choices
Depending on your location, you may have the right to:
•Access the personal information we hold about you
•Request correction of inaccurate information
•Request deletion of your data, subject to legal and contractual limitations
•Opt out of certain data uses or communications
To exercise any of these rights, contact us at the information provided in Section 11. We will respond to requests within a reasonable timeframe consistent with applicable law.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. If we make material changes, we will notify you by email or through a notice on our platform prior to the changes taking effect. Your continued use of the Services after the effective date of any updated Policy constitutes your acceptance of the changes.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact us:
